Terms of Service

1. Eligibility and Account Registration

1.1 Age Requirement

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are at least 18 years old. If we discover that a user is under 18, we will immediately terminate their account.

1.2 Account Registration

To access certain features of the Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Immediately notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

1.3 Account Types

We offer the following account types:

• Personal Accounts: For individual use (life admin, study, health, finance, personal projects)
• Work Accounts: For professional and business use (teams, organizations, enterprises)

1.4 Authentication

You may create an account using:

• Email + OTP: We will send a one-time password to your email address for verification
• Google OAuth: Sign in using your Google account credentials

You are responsible for maintaining the security of your authentication method.

1.5 Organization and Workspace Accounts

If you create a workspace on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. The organization will be responsible for the actions of its members and workspace participants.

2. Description of Services

2.1 Platform Overview

Platoona is an AI-powered workspace platform that enables users to:

• Create and customize AI agents with specific roles, objectives, and capabilities
• Engage in individual or group conversations with AI agents and team members
• Manage tasks on a Kanban board with multi-user collaboration
• Organize knowledge documents and build knowledge graphs
• Connect third-party services and integrations (Gmail, Slack, GitHub, etc.)
• Build and execute workflow automations across connected apps
• Upload and manage files, documents, and media
• Collaborate with team members in shared workspaces
• Install agents and tools from the marketplace

2.2 Service Availability

We strive to provide reliable and continuous access to the Services, but we do not guarantee that the Services will be available at all times or uninterrupted. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

2.4 Beta Features

We may offer beta, experimental, or early-access features. These features are provided "as-is" and may contain bugs or errors. We may discontinue beta features at any time without notice.

3. Acceptable Use Policy

3.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree to use the Services in a professional and responsible manner.

3.2 Prohibited Activities

You agree NOT to:

Illegal or Harmful Content

• Upload, post, or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Use the Services to violate any local, state, national, or international law or regulation
• Promote or facilitate illegal activities, violence, terrorism, or harm to individuals or groups
• Upload content that infringes on intellectual property rights, including copyrights, trademarks, or trade secrets

Abuse and Misuse

• Attempt to gain unauthorized access to the Services, other user accounts, or computer systems
• Interfere with or disrupt the Services, servers, or networks connected to the Services
• Use automated scripts, bots, or scrapers to access or extract data from the Services
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Services
• Bypass or circumvent any security measures, rate limits, or access restrictions
• Probe, scan, or test the vulnerability of the Services or breach security measures

Spam and Commercial Misuse

• Send unsolicited messages, spam, or bulk communications through the Services
• Use the Services for any form of unauthorized advertising or commercial solicitation
• Harvest or collect email addresses or other contact information from the Services

Account Sharing and Resale

• Share your account credentials with others or allow others to access your account
• Sell, transfer, or sublicense your account or access to the Services
• Create multiple accounts to circumvent restrictions or abuse the Services

Competitive Use

• Use the Services to develop, support, or operate a competing product or service
• Benchmark, copy, or replicate the Services' features, functionality, or design for competitive purposes

Harmful AI Use

• Use AI agents to generate content that violates these Terms or applicable laws
• Create agents designed to deceive, defraud, or mislead users
• Use AI to generate spam, malware, or malicious content
• Attempt to jailbreak, manipulate, or abuse AI models

3.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

4. User Content and Intellectual Property

4.1 User Content Defined

"User Content" means any content, data, information, files, or materials that you upload, submit, post, or transmit through the Services, including:

• Messages, prompts, and conversation content
• Tasks, documents, and knowledge base content
• Files, images, videos, and other media uploads
• Custom AI agents, system prompts, and configurations
• Workflow automations and integration configurations
• Profile information and workspace settings

4.2 Ownership of User Content

You retain all ownership rights to your User Content. We do not claim ownership of any User Content you submit, including AI-generated content created by agents using your prompts and instructions.

4.3 License Grant to Platoona

By submitting User Content to the Services, you grant Platoona a non-exclusive, worldwide, royalty-free, sublicensable license to use, copy, modify, store, process, and display your User Content solely for the purposes of:

• Providing, maintaining, and improving the Services
• Processing your requests and executing AI agent actions
• Sharing content with workspace members according to your permissions
• Backing up and securing your data
• Complying with legal obligations

This license terminates when you delete your User Content or close your account, except for content that has been shared with others or is required for legal or operational purposes.

4.4 AI-Generated Content

Content generated by AI agents based on your prompts and instructions ("AI-Generated Content") is considered your User Content, and you own all rights to such content, subject to the following:

• AI-Generated Content may be similar to content generated for other users due to the nature of AI models
• You are responsible for verifying the accuracy, legality, and appropriateness of AI-Generated Content before using it
• We do not guarantee the originality, accuracy, or fitness for purpose of AI-Generated Content
• You assume all risk and liability for your use of AI-Generated Content

4.5 User Representations and Warranties

By submitting User Content, you represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to use and authorize us to use your User Content
• Your User Content does not and will not infringe, violate, or misappropriate any third-party rights, including intellectual property rights
• Your User Content complies with these Terms and all applicable laws and regulations
• Your User Content does not contain viruses, malware, or malicious code

4.6 Platoona Intellectual Property

The Services, including all software, technology, designs, graphics, user interfaces, trademarks, logos, and other content provided by Platoona (excluding User Content), are owned by Platoona and are protected by copyright, trademark, and other intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal purposes only. You may not copy, modify, distribute, sell, or lease any part of the Services or our intellectual property.

4.7 Feedback

If you provide us with feedback, suggestions, or ideas about the Services ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, modify, and commercialize such Feedback without any obligation or compensation to you.

5. AI Services and Limitations

5.1 AI Processing

Our AI agents use third-party AI models, including OpenAI and OpenRouter, to process your prompts and generate responses. By using AI agents, you acknowledge and agree that:

• Your prompts, messages, and context will be sent to third-party AI providers for processing
• AI providers have their own terms of service and privacy policies that govern their use of your data
• We have no control over the AI models or their outputs
• AI-generated content may be inaccurate, incomplete, or misleading

5.2 No Accuracy Guarantees

We make no representations or warranties regarding the accuracy, reliability, completeness, or appropriateness of AI-generated content. AI models may:

• Generate factually incorrect or outdated information
• Produce biased, offensive, or inappropriate content
• Misunderstand or misinterpret your instructions
• Fail to complete requested tasks correctly
• Generate content that infringes on third-party rights

5.3 User Responsibility

You are solely responsible for:

• Reviewing and verifying all AI-generated content before using it
• Ensuring that your use of AI-generated content complies with applicable laws and regulations
• Obtaining necessary permissions or licenses for AI-generated content that incorporates third-party materials
• Any consequences or damages resulting from your reliance on AI-generated content

5.4 Professional Advice Disclaimer

AI agents do not provide professional advice. AI-generated content does not constitute legal, financial, medical, tax, or other professional advice. You should consult qualified professionals for advice specific to your situation. We are not liable for any decisions or actions you take based on AI-generated content.

5.5 Agent Marketplace

We may offer a marketplace where users can install pre-built agents created by Platoona or third-party developers. We do not endorse, guarantee, or assume responsibility for the functionality, accuracy, or legality of third-party agents. You use marketplace agents at your own risk.

6. Third-Party Integrations

6.1 Integration Authorization

Platoona allows you to connect third-party services and applications (e.g., Gmail, Google Calendar, Slack, GitHub) to enable workflow automations and agent actions. When you authorize an integration:

• You grant Platoona permission to access your data in the connected service according to the scopes you approve
• You authorize AI agents and automations to perform actions in the connected service on your behalf
• You are responsible for reviewing and understanding the permissions and scopes requested

6.2 Integration Liability

YOU ASSUME ALL RISK AND LIABILITY FOR INTEGRATIONS AND CONNECTED SERVICES. We are not responsible for:

• Data loss, corruption, or modification in connected services (e.g., deleted emails, modified files)
• Unauthorized actions performed by agents or automations in connected services
• Errors, bugs, or malfunctions in integration functionality
• Breaches of third-party service terms resulting from agent actions
• Costs incurred from third-party API usage or service fees
• Availability, security, or reliability of third-party services

6.3 Third-Party Terms

Your use of third-party integrations is subject to the terms of service and privacy policies of those third-party providers. You are responsible for complying with all third-party terms. We do not control and are not responsible for third-party services.

6.4 Integration Credentials

We store integration credentials (OAuth tokens, API keys) securely and encrypted in our database. However, you are responsible for:

• Reviewing which integrations are connected to your account
• Revoking access to integrations you no longer use
• Monitoring activity in your connected accounts
• Immediately notifying us if you suspect unauthorized access

6.5 Server-Side Proxy

All integration actions are executed through our server-side proxy. Integration credentials are never exposed to client-side code, AI agents, or third-party developers. However, Platoona employees with appropriate access may access integration credentials for debugging, support, or security purposes.

6.6 API Usage and Costs

Some third-party integrations may incur costs based on API usage, data transfer, or other metrics. You are solely responsible for any costs incurred through your use of third-party APIs and services. We recommend reviewing third-party pricing and setting appropriate usage limits.

7. Subscriptions, Billing, and Payments

7.1 Pricing Plans

We offer the following pricing plans:

• Free Plan: Limited access to features with usage restrictions
• Paid Plans: Subscription-based plans with enhanced features, higher usage limits, and priority support

Current pricing and plan details are available on our website. We reserve the right to change pricing at any time with advance notice.

7.2 Payment Processing

Payments are processed through Stripe, a third-party payment processor. By providing payment information, you authorize us to charge the applicable fees to your payment method. You agree to comply with Stripe's terms of service.

7.3 Subscription Billing

Paid subscriptions are billed on a recurring basis (monthly or annually) according to your selected plan. Key terms:

• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled
• Billing Date: You will be charged on the same day each billing period
• Price Changes: We will notify you at least 30 days before any price increase takes effect
• Failed Payments: If a payment fails, we will attempt to charge your payment method again. Repeated failed payments may result in subscription suspension or termination

7.4 Usage-Based Charges

Some features may incur usage-based charges (e.g., AI credits, API calls, storage). Usage-based charges are billed monthly in addition to your subscription fee. We will provide usage tracking and alerts to help you monitor consumption.

7.5 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation terms:

• Cancellation takes effect at the end of the current billing period
• You will retain access to paid features until the end of the billing period
• No refunds will be provided for the remaining portion of the billing period
• You are responsible for cancelling your subscription; failure to use the Services does not constitute cancellation

7.6 Refund Policy

7-Day Money-Back Guarantee: If you are not satisfied with a paid subscription, you may request a full refund within 7 days of your initial purchase, provided that:

• This is your first subscription to a paid plan
• You have not consumed any usage-based credits (AI credits, API calls, etc.)
• You submit a refund request to support@platoona.com within 7 days

No Refunds After 7 Days: After the 7-day period, all fees are non-refundable, including:

• Subscription fees for change of mind or non-use
• Fees for cancelled subscriptions (no pro-rated refunds)
• Usage-based charges for consumed credits or services

We may provide refunds at our discretion for exceptional circumstances, such as service outages or billing errors.

7.7 Free Trial

We may offer free trials of paid plans. Free trial terms:

• Free trials are available once per user
• You must provide valid payment information to start a free trial
• You will be charged automatically when the trial period ends unless you cancel
• We may terminate free trials at any time for abuse or violation of these Terms

7.8 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your purchase, including sales tax, VAT, GST, or other indirect taxes. We will collect and remit taxes as required by law.

7.9 Overdue Payments

If any amount owed remains unpaid beyond its due date, we reserve the right to:

• Suspend or terminate your access to the Services
• Charge late fees or interest as permitted by law
• Pursue collection through legal means

8. Account Termination and Suspension

8.1 Termination by You

You may terminate your account at any time by contacting us at support@platoona.com or deleting your account through your account settings. Upon termination:

• Your access to the Services will be immediately revoked
• Your account will be deactivated and marked for deletion
• You will not receive a refund for any unused portion of your subscription
• Your data will be retained according to our Privacy Policy (soft deletion by default)

8.2 Termination by Platoona

We reserve the right to suspend or terminate your account and access to the Services, at our sole discretion, immediately and without prior notice, for any reason, including but not limited to:

• Violation of Terms: Breach of these Terms or our Acceptable Use Policy
• Non-Payment: Failed payments, expired payment methods, or overdue balances
• Inactivity: Prolonged inactivity (no login or usage for 12+ months for free accounts)
• Illegal Activity: Use of the Services for illegal, fraudulent, or harmful purposes
• Abuse or Misuse: Excessive use, abuse of resources, or disruptive behavior
• Security Risk: Compromised accounts, security threats, or unauthorized access
• At-Will Termination: Any reason or no reason, with or without cause

8.3 Effect of Termination

Upon termination of your account, whether by you or by us:

• All licenses and rights granted to you under these Terms will immediately cease
• You must immediately cease all use of the Services
• We may delete your User Content and data in accordance with our Privacy Policy
• Provisions of these Terms that by their nature should survive termination will continue to apply (e.g., disclaimers, limitations of liability, indemnification)

8.4 Data Retrieval After Termination

You are responsible for exporting or backing up your User Content before terminating your account. After termination, we may not be able to provide access to your data. We recommend exporting your data regularly.

8.5 Suspension

We may temporarily suspend your access to the Services without terminating your account in cases of:

• Suspected security breach or unauthorized access
• Investigation of potential Terms violations
• Non-payment (suspension until payment is received)
• Emergency situations requiring immediate action

We will make reasonable efforts to notify you of suspension and the reason for it, unless doing so would compromise security or legal compliance.

9. Disclaimers and Warranties

9.1 No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLATOONA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Services will be uninterrupted, error-free, secure, or free from viruses or harmful components
• Warranties regarding the accuracy, reliability, or completeness of any content, information, or data provided through the Services
• Warranties that the Services will meet your requirements or expectations
• Warranties regarding AI-generated content, agent functionality, or integration reliability

9.2 AI and Third-Party Disclaimer

We make no representations or warranties regarding:

• The accuracy, reliability, or appropriateness of AI-generated content
• The availability, functionality, or security of third-party integrations
• The actions performed by AI agents in connected services
• Data loss, corruption, or errors in integrated third-party services

9.3 No Professional Services

The Services do not provide legal, financial, medical, tax, or other professional advice. Any information or content provided through the Services is for informational purposes only and should not be relied upon as professional advice. You should consult qualified professionals for advice specific to your situation.

9.4 Beta and Experimental Features

Beta, experimental, or early-access features are provided "as-is" without any warranties. These features may contain bugs, errors, or incomplete functionality and may be discontinued at any time without notice.

9.5 Marketplace Content

We do not endorse, guarantee, or assume responsibility for any agents, tools, or content available through the marketplace. Third-party marketplace content is provided by independent developers and is not reviewed, tested, or verified by Platoona.

9.6 Third-Party Services

We are not responsible for the availability, functionality, security, or content of third-party services, integrations, or websites. Your use of third-party services is subject to their own terms and privacy policies.

10. Limitation of Liability

10.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLATOONA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, business opportunities, or anticipated savings
• Loss of data, content, or information
• Loss of goodwill or reputation
• Business interruption or downtime
• Costs of procurement of substitute services

WHETHER ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).

10.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLATOONA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE LESSER OF:

• The total amount you paid to Platoona in the six (6) months immediately preceding the event giving rise to liability, OR
• One hundred US dollars (USD $100.00)

For free accounts or users who have not paid any fees, our total liability shall not exceed USD $100.00.

10.3 Essential Purpose

The limitations in this section apply even if any limited remedy provided in these Terms fails of its essential purpose.

10.4 Specific Exclusions

We are not liable for:

• Actions or inactions of AI agents, including incorrect, harmful, or unauthorized actions
• Data loss, corruption, or modification in third-party integrated services
• Decisions or actions you take based on AI-generated content
• Costs incurred from third-party API usage, integrations, or connected services
• Unauthorized access to your account resulting from credential compromise
• Service interruptions, outages, or performance issues
• Errors, bugs, or defects in the Services

10.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

11. Indemnification

11.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Platoona, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Services
• Your User Content, including AI-generated content created using your prompts
• Your violation of these Terms or our Acceptable Use Policy
• Your violation of any law, regulation, or rights of any third party
• Actions performed by AI agents or automations in your connected services
• Any intellectual property infringement claim related to your User Content
• Your negligence, willful misconduct, or fraud
• Disputes between you and other users or third parties

11.2 Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses. You may not settle any claim without our prior written consent.

11.3 Notice

We will make reasonable efforts to notify you of any claim, demand, or action subject to indemnification. However, our failure to notify you will not relieve you of your indemnification obligations unless you are materially prejudiced by the delay.

12. Copyright and DMCA

12.1 Respect for Intellectual Property

Platoona respects the intellectual property rights of others and expects users to do the same. We prohibit the upload, posting, or sharing of content that infringes on copyrights, trademarks, or other intellectual property rights.

12.2 Copyright Infringement Reporting

If you believe that content available through the Services infringes your copyright, please notify us by email at support@platoona.com with the following information:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location in the Services (URL or description)
• Your contact information (name, address, telephone number, email address)
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf
• Your physical or electronic signature

12.3 Takedown Process

Upon receipt of a valid copyright infringement notice, we will:

• Review the claim and supporting evidence
• Remove or disable access to the allegedly infringing content if we determine the claim is valid
• Notify the user who uploaded the content
• Take appropriate action against repeat infringers, including account termination

12.4 Counter-Notice

If you believe your content was removed in error, you may submit a counter-notice to support@platoona.com containing:

• Identification of the removed content and its location before removal
• A statement, under penalty of perjury, that you have a good-faith belief the content was removed in error
• Your contact information and consent to jurisdiction
• Your physical or electronic signature

12.5 Repeat Infringers

We will terminate accounts of users who are determined to be repeat copyright infringers.

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Maharashtra, India, without regard to its conflict of law principles.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") shall be resolved by binding arbitration, except as provided below.

13.3 Arbitration Agreement

You and Platoona agree that any Dispute will be resolved through final and binding arbitration, rather than in court, except that:

• You may assert claims in small claims court if your claims qualify
• Either party may seek equitable relief in court for infringement or misuse of intellectual property rights

13.4 Arbitration Procedures

Arbitration shall be conducted as follows:

• Arbitration Body: Disputes shall be resolved by a sole arbitrator under the Arbitration and Conciliation Act, 1996 (India)
• Location: Arbitration shall be conducted in Mumbai, Maharashtra, India
• Language: Arbitration proceedings shall be conducted in English
• Costs: Each party shall bear their own costs and fees, unless otherwise awarded by the arbitrator
• Finality: The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction

13.5 No Class Actions

YOU AND PLATOONA AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You and Platoona waive any right to participate in a class action, class arbitration, or representative proceeding.

13.6 Exceptions to Arbitration

Either party may seek the following types of relief in court without arbitration:

• Injunctive or equitable relief for intellectual property infringement
• Emergency relief to prevent immediate and irreparable harm
• Small claims court actions (if claims qualify)

13.7 Exclusive Jurisdiction

To the extent that arbitration does not apply, you agree that any legal action or proceeding shall be brought exclusively in the courts of Mumbai, Maharashtra, India, and you consent to the personal jurisdiction of such courts.

13.8 Limitation Period

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred.

13.9 Severability

If any provision of this arbitration agreement is found to be invalid or unenforceable, the remainder shall continue in full force and effect. If the class action waiver is found to be unenforceable, the entire arbitration agreement shall be null and void.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Platoona regarding the Services and supersede all prior agreements, understandings, and communications.

14.2 Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of these Terms and may provide additional notice (e.g., by posting a notice on our website).

Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services.

14.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

14.4 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Platoona.

14.5 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

14.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. No third party may enforce any provision of these Terms.

14.7 Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

14.8 Export Controls

The Services may be subject to export control laws and regulations. You agree to comply with all applicable export and re-export restrictions and regulations and will not use or transfer the Services in violation of such laws.

14.9 Language

These Terms are drafted in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.

14.10 Notices

All notices to Platoona under these Terms must be sent to support@platoona.com. We may provide notices to you via email to the address associated with your account or by posting a notice on the Services.

14.11 Relationship of Parties

These Terms do not create a partnership, joint venture, agency, or employment relationship between you and Platoona. You have no authority to bind Platoona or make commitments on our behalf.

14.12 Survival

Provisions that by their nature should survive termination of these Terms will survive, including but not limited to: ownership provisions, warranty disclaimers, limitations of liability, indemnification obligations, dispute resolution provisions, and general provisions.

14.13 Contact Information

If you have any questions about these Terms, please contact us: